Often asked questions
Is there an age restriction?
We don’t have an age restriction. However, any customers under the age of 16 are required to be accompanied with their parents or sign a consent form in order to use our service.
Where do you guys get the stuff from?
We are getting used stuff from our partnered recycling company. By breaking these used products that don’t serve a purpose anymore, we also help them with the process of recycling. Additionally, the partnered recycling company separate the waste in order to be eco-friendly.
Can we use your service without reservation in advance?
Yes, you can. However, we recommend that you make your reservations online in advance since you might have to wait, depending on how busy we are and the amount of current reservations.
Do we have to dress in certain ways?
We recommend to our customers to dress in easy-to-move clothes. It is mandatory for our customers to wear helmets, gloves and coveralls on top of the clothes you wear. Also, when it comes to shoes, we provide shoe covers. However, if you are wearing open-toed shoe, such as sandals or flip-flops, we ask that you to wear our shoes free of charge.
Could I break the stuff I bring?
Yes, you can. The detail is here.
Why is the mascot a bear?
Our mascot’s name is Lovu, whose favorite phrase is “Love & Peace”. We felt the scary image of destroying things and the cute (kawaii) image of having a taste for honey matched our service of breaking things with joy.
We may advise you to change your reservation or menu if you’re to be 15 minutes or more late from the original reservation time.
We may contact you if you’re more than 10 minutes late to the reservation. We’d appreciate a notification if you’re expecting to be late for the reservation.